Frequently Asked Questions

No problem! We have access to a global network of suppliers and can source most industrial automation parts, even if they're not currently listed on our website. Just submit a quote request with the part number and we'll do our best to locate it for you.

Yes! You can place orders by:

• Phone: (224) 366-9464
• Email: sales@stanloautomation.com

We'll send you a quote and invoice, and once payment is confirmed, we'll ship your order.

Yes, we offer discounts on larger orders. Contact us with your part list and quantities, and we'll provide a custom quote with volume pricing.

Yes, we can provide a W-9 form upon request. For credit applications or net payment terms, please contact us at sales@stanloautomation.com to discuss your needs.

Most in-stock orders are processed and shipped within 1-2 business days. Orders placed before 2:00 PM CST typically ship the same day, subject to inventory availability.

We ship via UPS by default. Upon request, we can also ship via FedEx or DHL. For heavy shipments over 100 lbs, we use LTL freight carriers.

You may also request to ship using your own carrier account at no additional charge.

Yes! We ship worldwide via UPS, FedEx, and DHL. International customers are responsible for all customs duties, taxes, and import fees.

Contact us for an international shipping quote.

Yes! We offer free drop shipping directly to your customers. We also offer NDA (blind) shipping with plain packaging and no Stanlo branding or invoices. Just let us know when placing your order.

Once your order ships, you'll receive an email with tracking information. You can track your package directly on the carrier's website (UPS, FedEx, or DHL).

If you haven't received tracking within 48 hours of placing your order, please contact us.

All eligible products come with a 12-month warranty from Stanlo Automation. This covers defects in materials and workmanship. Products sold as "As-Is" (SUA condition) do not include warranty coverage.

See our full Warranty Information page for details.

You must inspect your order and report any issues (incorrect parts, damage, DOA) within 7 business days of delivery. Claims submitted after this period may not be eligible for return or refund.

For warranty defects that occur later, you have 12 months from purchase to file a claim.

To return a product:

• Contact us within 7 business days of delivery at sales@stanloautomation.com
• We'll issue an RMA (Return Merchandise Authorization) number
• Ship the product back within 7 business days of receiving the RMA
• Once received and inspected, we'll process your replacement or refund

Important: RMA numbers expire after 7 business days. Returns without a valid RMA may be refused.

It depends on the reason for return and when it's reported:

• Defective or DOA (reported within 7 days): No restocking fee
• Wrong part shipped - our error (reported within 7 days): No restocking fee
• Ordered wrong part or changed mind: Restocking fee may apply
• Any return reported after 7 days: May not be accepted. If approved, a restocking fee will apply.

All issues must be reported within 7 business days of delivery. Returns reported after this window are not guaranteed to be accepted, regardless of the reason.

If the return is due to our error (wrong part shipped, defective product), we'll cover return shipping. For buyer error returns (ordered wrong part, changed mind), the customer is responsible for return shipping costs.

No. Stanlo Automation is an independent supplier of surplus and refurbished industrial automation parts. We are not an authorized distributor, dealer, or representative of any manufacturer.

All warranties are provided by Stanlo Automation, not the original manufacturer.

We use condition codes to describe the state of each product:

• SPS - Surplus Packaged Sealed (new, factory sealed)
• SPO - Surplus Packaged Opened (new, opened box)
• SNP - Surplus No Packaging (new, no original box)
• STR - Surplus Tested & Refurbished (used, tested working)
• SUA - Surplus Used As-Is (used, untested, no warranty)

See our full Parts Condition Guide for more details.

It depends on the condition code. SPS (Sealed) and SPO (Opened) items come in original manufacturer packaging. SNP, STR, and SUA items typically ship in generic protective packaging.

Some products may include pre-installed firmware, but we make no guarantees about firmware version, compatibility, or licensing. We do not provide, install, or obtain firmware or software. It's the customer's responsibility to ensure proper licensing.

Absolutely! We specialize in sourcing hard-to-find and obsolete parts through our global supplier network. Submit a quote request with the part number and we'll do our best to locate it for you.

We accept:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Wire Transfer
• ACH

Payment is required before orders are shipped.

Net terms may be available for qualified customers with established credit. Contact us at sales@stanloautomation.com to discuss payment terms for your business.

Yes, we provide invoices for all orders. You'll receive an invoice via email when your order is placed. If you need a duplicate or have specific invoicing requirements, just let us know.

Yes. We use secure, encrypted payment processing. We do not store your credit card information on our servers. All transactions are processed through trusted third-party payment providers.